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Sheena’s Collection Hair Company

Hair Purchase Policy

At Sheena’s Collection Hair Company, each bundle is carefully sourced and prepared to maintain the highest standard of quality. Due to the hygienic nature of our products, we ask that all customers review our policies carefully before purchasing.

ALL SALES ARE FINAL

All hair purchases are final sale. We do not offer refunds, exchanges, or returns once an order has been placed.

Please ensure that you have selected the correct:

• Texture

• Length

• Quantity

• Pickup or shipping option

before completing checkout.

ORDER PROCESSING & SHIPPING

• Orders placed before the weekend typically arrive within 3–4 business days, excluding holidays.

• Shipping timeframes begin once payment has been confirmed.

• Sheena’s Collection Hair Company is not responsible for delays caused by shipping carriers, weather conditions, or unforeseen circumstances.

IN-STORE PICKUP

• All pickup orders must be placed online.

• You will receive notification once your order is ready for pickup.

• Orders will not be released without confirmation of purchase.

SHIPPING RESPONSIBILITY

• Customers are responsible for providing the correct shipping address at checkout.

• Sheena’s Collection Hair Company is not liable for lost or delayed packages due to incorrect address information.

ORDER MODIFICATIONS

Once an order is submitted, no changes or cancellations can be made.

PRODUCT USE DISCLAIMER

Sheena’s Collection Hair Company is not responsible for:

• Improper care or maintenance

• Damage caused by incorrect installation

• Alterations including cutting, coloring, bleaching, or chemical processing

Sheena’s Collection Hair Company

Hair Care & Maintenance Guide

Our textured hair collections are designed for versatility, longevity, and luxury. Most textures follow the same maintenance routine. Proper care is essential to preserve the integrity and lifespan of your hair.

Care instructions are also provided at the time of purchase.

BEFORE INSTALLATION

• Gently detangle hair using fingers or a wide-tooth comb

• Wash with a sulfate-free shampoo

• Condition thoroughly

• Allow hair to air dry completely

• Do not cut lace or alter hair prior to washing

DAILY CARE

• Lightly hydrate hair with water or a leave-in conditioner

• Seal moisture with a lightweight oil 

• Detangle gently from ends to roots

• Avoid excessive manipulation

NIGHTTIME PROTECTION

• Always protect hair with a silk or satin bonnet or scarf

• Alternatively, sleep on a silk or satin pillowcase

• Lightly mist textured styles before securing at night

WASHING ROUTINE

• Cleanse every 2-3 weeks, depending on product buildup

• Use lukewarm water

• Apply shampoo in a downward motion only

• Condition generously and rinse thoroughly

• Allow hair to air dry whenever possible

HEAT & STYLING

• Use heat sparingly

• Always apply a heat protectant prior to styling

• Avoid excessive heat or high temperature settings

• Natural texture will revert after washing when properly maintained

COLORING & CHEMICAL SERVICES

• Professional coloring is strongly recommended

• Excessive bleaching or improper chemical use may compromise hair integrity

LONGEVITY EXPECTATIONS

With proper care and maintenance, Sheena’s Collection Hair may last multiple installs and up to 12 months or longer, depending on usage and handling.

CARE DISCLAIMER

Sheena’s Collection Hair Company is not responsible for damage caused by improper care, installation, heat misuse, or chemical alteration.

Sheena’s Collection Hair Company

Customer Acknowledgment

By purchasing from Sheena’s Collection Hair Company, you acknowledge that:

• You have reviewed and agreed to all policies

• You understand that all sales are final

• You accept responsibility for proper hair care and maintenance